Here you will find some of the questions we receive most frequently from customers.
Q. Which device can be used for folding and kneading croissant dough and pie crusts?
A. Please browse our selection of “Reverse Sheeters.” These devices are also commonly referred to as “dough sheeters,” “sheeters,” and “pie rollers.”
Q. We have an old version of a reverse sheeter of KAMATA MACHINERY WORKS CO.,LTD. Can we upgrade it with one of the new belts you offer?
A. Yes. Note that the material and dimensions may differ, so please confirm with us by telephone before ordering.
Q. I am looking for a device that can be use for de-gassing dough or shaiping dough into sheets or stick. What products should I consider?
A. Please browse our Mini Molder line of products. We also carry crescent molders for roll breads.
Q. Can I order my device made out of stainless steel?
A. Yes. We will prepare an estimate for you for the additional cost of using this material.
Q. What is the capacity of a reverse sheeter?
A. Capacity varies by model. As a rough estimate, tabletop models have capacity for 1-2kg, with the KR16 and KR25 supporting 2-3kg. Mass production and automated models support 5-6kg.
Q. Can I replace the belt myself?
A. The difficulty of replacing a belt varies by model. Some models have dedicated instruction manuals outlining this process. Please contact us for details.
Q. How can I get maintenance on my device?
A. We aim to respond to customer concerns with alacrity and attention. We are equipped to dispatch certain consumables and parts immediately if you wish to replace them yourself.
Q. What makes your products different from sheeters sold overseas?
A. They have excellent resilience, and using thicker rollers allows for spreading dough and oils in an even fashion. We also garner accolades from customers for our customer-centric approach to maintenance.
Whether you are planning to enter the bread production space or are already an existing customer, we invite you to submit your questions, requests, and feedback.
